Taxi Skills is a professional training and standards platform designed to improve driver performance, service quality, and operational consistency within the taxi industry. It provides practical guidance, structured training materials, and operational frameworks based on real-world taxi operations. Taxi Skills is not a booking service or dispatch system; it is a professional standards and training resource.

Taxi Skills is designed for taxi drivers, fleet managers, supervisors, dispatchers, and taxi companies that want to operate at a professional, measurable standard. It can be used by individual drivers for self-improvement or by companies as part of formal on-boarding, refresher training, and performance management.

Drivers should use Taxi Skills as a reference for professional behavior, communication standards, safety procedures, and customer interaction. It is intended to support real-world decision-making before, during, and after shifts, especially in situations involving complaints, dispatch communication, hospitality pickups, or performance expectations.

Professional driver behavior includes calm communication, respect for passengers and staff, compliance with regulations, correct use of the taximeter, punctuality, and consistent adherence to company procedures. Professionalism also means avoiding arguments, emotional reactions, and informal shortcuts, even under pressure.

The driver should remain calm, listen without interruption, acknowledge the concern respectfully, and respond using neutral, factual language. The driver should not argue, raise their voice, or admit fault prematurely. If the issue cannot be resolved calmly, the driver should inform dispatch and follow reporting procedures after the trip.

A driver should contact dispatch immediately if there is a delay, safety concern, passenger dispute, taximeter issue, route problem, or unclear instruction. Dispatch should also be contacted when a situation feels unmanageable or when the driver requires support to resolve an issue professionally.

Continuous training ensures that professional standards do not decline over time and that drivers remain up to date with procedures, regulations, and expectations. Refresher training supports safety, service quality, and fairness, and helps drivers maintain consistent performance throughout their career.

Any complaint, dispute, safety issue, or unusual incident must be reported to dispatch as soon as possible after it occurs. Reports should include factual details such as time, location, and job reference, and must avoid emotional language or assumptions.

Hotel and airport pickups require strict compliance with site rules, designated pickup areas, queue systems, and staff instructions. Drivers must not solicit passengers, block entrances, or argue with staff. Professional behavior in these environments is essential to maintaining access and partnerships.

Drivers are expected to maintain good personal hygiene, clean work clothing, and a calm professional appearance. Vehicles must be clean inside and out, free from personal clutter, with a tidy passenger area and functional equipment. Cleanliness directly affects customer trust and ratings.

Acceptance rate is affected when drivers decline, ignore, or delay responding to dispatched jobs. Staying attentive, responding promptly, and logging out correctly when unavailable helps maintain a strong acceptance rate. Consistent acceptance improves dispatch efficiency and driver reliability.

Driver KPIs are performance indicators such as acceptance rate, punctuality, customer ratings, and complaints. They are used to measure consistency, reliability, and service quality across the fleet. KPIs are intended to support improvement and fairness, not punishment, and help identify training or coaching needs.